Cancellation / RefundWhat should I do when I want to return my product?
Returns are very easy at wahshe.com. First of all, you need to contact the Whatsapp Order and Question (551 387 20 70) Line. You can send the product you want to return to the address via MNG Cargo.
MNG Cargo : Erdem ERSÖZ
Return Address: “Cumhuriyet Caddesi Bajdar Sokak No:4/B Avcılar - İST . ”
You must send the product to be returned, with all the copies of the invoice and the package undamaged, the product unused, not damaged as a result of usage error, with all its accessories via MNG Cargo. Returns of OUTLET, ACCESSORIES, JEWELRY and single-use products and products that deteriorate rapidly or are likely to expire are not accepted. Cosmetics and personal care products, underwear , swimwear, bikinis can only be returned if they are unopened, untested, intact and unused. Returned product cost is refunded to your credit card or account after checking compliance with the return conditions from the moment the products arrive at the warehouse. Depending on your bank, your refund may take up to 10 days after the refund to appear on your credit card.
How Many Days Is The Return Period?
According to the regulation on distance contracts, it is the first 3 days you receive the package with the "Right of Withdrawal without Reason".
Which Products Can't I Return?
Returns are not accepted for OUTLET, ACCESSORIES, JEWELRY and disposable, perishable or expired products. Cosmetics and personal care products, underwear, swimwear, bikinis can only be returned if they are unopened, untested, intact and unused.
To Which Address Will I Send My Return?
Return Address: “ Merkez Mahallesi Şemsi Paşa Sokak No:16 Flat: 16 LAGİN Apartment Floor:4 0-İST. '
Will I Pay the Shipping Costs on Return?
If the products you have sent with the return request are not defective or defective, the shipping cost belongs to the buyer.
If you send defective and defective products to wahshe.com, the shipping costs belong to our company. If you contact the Whatsapp Order (0551 387 20 70) and question line, you can send it with a more affordable price through our agreement.
When Will I Be Refunded for the Product I Returned?
After checking the compliance of the product with the return conditions, wahshe.com will refund your credit card. The product cost will be reflected on your credit card as "plus balance" within 10 days, depending on your bank. This process is completely dependent on your bank and wahshe.com has no authority to interfere with your bank.
Can I Change the Size Number for the Product I Ordered?
If the status of your order is "Your Order Received", size and number changes are made if the product you want to exchange is in stock. You can track the status of your order on the My Orders screen.
The product I received is defective, what should I do?
First of all, we apologize for the inconvenience. In this case, you must follow our Returns Process.
Why Is My Amount Refunded in Installments?
The entire price of the product you have purchased in installments is returned to your credit card, but the refund of the refund to your credit card by your bank is reflected to your card in installments.
How Can I Cancel My Orders?
Check your order from the "My Account" tab on your home page. If your order is not in the status of "Order in Process" or "Shipped", you can cancel your order. To forward your request, you can send an e-mail to email@example.com.
You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our Garanti Bank, IBAN ( TR95 0006 2000 7020 0006 2963 96) , bank (TL) accounts.
For all your questions, you can reach our Customer Service by phone or email.